Finding Process Communication

Years ago, I took an undergraduate unit titled “Interpersonal Communication”. It sounded like an easy way to get credit points and a good mark. And it was. Too easy. I walked away feeling frustrated, because even though it had ticked the box of being an utter cake walk, I still did actually want to learn something and walk away with at least one pearl of wisdom. What a wasted opportunity.


It got me thinking; we had to read 4 or 5 texts for that unit. All of them equally as wishy-washy. Could it be that perhaps, this thing we call “communication” is generally not well understood? Or that any Tom, Dick, or Harry can write a book on communication based on personal experience, and not look to science to discover that there actually is an art to this?


The good news is that long after I finished that unit, I found (finally!) what communication is all about. What is interesting to me is that I came upon this scientific theory through a job where I was required to recruit people into new positions. How on earth would a Psychology degree help me to rapidly assess whether the person sitting in front of me would fit into the team, be able to assimilate new knowledge or (shock, horror), how they would behave when under distress?


It was the bit about distress that was distressing. Even my postgraduate studies didn’t delve into what “normal” distress looked like. Sure, I can assess, diagnose, and treat a whole range of people with abnormal psychological disorders, but can I invite a psychologically healthy person out of distress and into ok-ok headspace (that is: I’m ok-You’re ok)?


The Process Communication Model (PCM) has been around for longer than I have. Over the years it has been refined and has withstood 45+ years of scientific scrutiny. This is a very easy-to-use skill set that can optimise communication, where we learn how to connect with and motivate people, as well as prevent or resolve conflict. It can be as simple as the user allows, as there is deep knowledge to attain if you wish, or just basic skills to master.


This is why I have given up private practice. I absolutely love my job. I see the positive transformative power of PCM in my daily life, and the ripple effect when course participants have their “ah ha” moments and their brain light bulbs switch on. The energy in these PCM courses is palpable once the participants “get it.”


So here I am. Nearly two decades on from my ridiculous undergraduate unit, and I am totally enthralled and passionate about this thing called “Interpersonal Communication.” This has changed my professional and personal life in so many ways, (that will be topics for future blogs!) and I know it positively impacts other people too.


I run courses for corporate groups, as well as individuals, and if you would like to find out more, please reach out and ask me. If you’re Perth based, let’s meet for coffee and communicate about communication!

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